Mr. Fay is the Chairman of the Pinnacle ICS Board. He runs the Fay Group which is an organization with over 1,300 staff members and 12 separate organizations. The Fay Group consists of firms in Servicing, Lending, Construction, Property Management, Title, Development, and Insurance. Prior to starting his firm, he worked in Senior roles in Strategy and Operations at Household International, Bank of America and HSBC. He has BAs in Economics and History from Duke University and an MBA with a focus on International Transactions from Clarkson University.

Dr. Fay is the President of Pinnacle ICS. He is the founder of Financial Services International (FSI), a leading African business process outsourcing (BPO) provider with over 250 staff members. He is also the founder and previously served as the Managing Director of VITALITE Zambia, Ltd., a last mile solar energy distribution company operating in rural Zambia and Malawi with over 1000 staff members and agents. Prior to founding VITALITE, Dr. Fay co-founded Shared Value Africa (Zambia) and The SEM Fund (Senegal) and worked for Deloitte Emerging Markets and investment bank FBR. He has a PhD from the University of Cape Town’s Graduate School of Business, an MBA from Cornell University, and a BA from Duke University.

Mr. Tremblay is a Vice President of Business Development for Pinnacle ICS. Prior to joining Pinnacle ICS, Mr. Tremblay worked with SVA Services International (SVAS) as a Senior Technical Advisor. With five years of experience on the African continent, Mr. Tremblay previously founded OVO Solar Technologies, an international product design firm, and occupied the Operations Manager role for Norwegian company Solar Village AS in Zambia. He started his career as an Account Executive at Procter & Gamble in Toronto after graduating from University Laval with a bachelor’s degree in industrial engineering.